Customer Service
All articles regarding our policies and procedures, using the website, and other customer service-related topics.
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What should I do if I need order-specific information?
For inquiries that require order-specific details, we recommend requesting to speak to a human agent who can provide the appropriate assistance. Our AI chatbot is available to answer general questions, but for specific order-related queries, an agent
What should I do if I need information about my order status or have an issue with my order?
If you have questions concerning your order status or encounter issues with your order, please request to speak directly to an agent. While our AI chatbot is capable of answering general queries swiftly, order-specific information and issues require
Can I purchase just a part of a kit, like the frame brackets from the shackle flip kit?
Unfortunately, we do not sell the shackle flip brackets separately. Our kits are sold as complete sets, and individual components are not available for purchase separately. We apologize for any inconvenience this may cause and wish you the best of lu
How are customer support inquiries handled?
All customer and technical support inquiries are currently managed through email or chat. This system enables us to serve more customers efficiently. For more information, please refer to the help desk section on our website.