Dodge Off Road logo
Dodge Off Road logo

All articles

Customer Service

All articles regarding our policies and procedures, using the website, and other customer service-related topics.

Order status information

You can check the status of your order 24/7 on our website by logging in to your account:  My Account. From there, your orders will show up in the first screen.  You can also change your billing or shipping addresses, payment methods, look at product

Contact Dodge Off Road

The best way to contact us is via email using our contact page located on this help desk, or on our main site: We also have a Live Chat/Self Service widget available on the site that will allow you to quickly me

Refund Policy Information

Our full refund policy can be seen on our Terms and Conditions page: The shorter version is shown during checkout, on the order confirmation screen, in the follow-up email, and on the bottom of your i

Dealer information

We don't have a dealer program at this time, and haven't for a few years.  We tried it in the past and it didn't work well for us.  Everyone with a business license wants a discount, but nobody wants to carry any inventory or promote the products, so

Return Policy

Our full return policy can be seen on our Terms and Conditions page: The shorter version is shown during checkout, on the order confirmation screen, in the follow-up email, and on the bottom of your i

Shipping Policy

SHIPPING & DELIVERY POLICY. This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Please carefully review our Shipping & De

How do I cancel my order?

You will have the option to cancel your order as long as you contact us before the order ships (in stock items only), or before your order goes into production (on items listed as built to order). You can contact our customer service team through the

How do I track my order?

Once your order has been shipped, you will receive an automated email from us. This email will include a tracking number and a link to our tracking page.  Every package we ship has a tracking number, usually from UPS, but occasionally from USPS. Clic

What if my package gets lost or arrives damaged?

At Dodge Off Road, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team through the contact info on our website, or reply to your shipping

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of delivery, on items that were listed as "in stock" at the time of purchase. To be eligible for a refund or exchange, items must be returned in their original, unused condition, with all packaging i

What kind of warranty do you have?

All Dodge Off Road hard parts carry a lifetime warranty against defects to the original purchaser, with proof of purchase. This does not cover abuse or misuse, or improper installation procedures including improper torque of fasteners, nor does it co

What happens if I file a chargeback?

Because of the nature of our business, some orders do take weeks or months to ship.  Most products are built to order and we do not issue refunds or cancellations on products that are built to order.  All sales are final on products that are built to

When will my order ship?

This is a very common question, and the answer varies from product to product, and day to day.  If you ordered an item that is listed as "in stock," that will ship within 48 hours of the order being placed, in most cases.  Exceptions could be due to

What are your hours?

Officially, we are open Monday through Friday, 9 AM to 5 PM CST.  However, you may get emails from us around the clock, since we're an online business and we frequently work earlier and later than those hours.  Not maintaining a traditional storefron

What is the lead time or build time for a specific product?

This list will be updated when possible, but please understand these are general estimates and we're not able to update this list every time something changes.  However, these lead times should help you have a rough idea how long it takes certain pro

Can I look up a previous order?

Yes, you can look up any of your previous orders by logging in to your account and then selecting Order History.  Any orders that you've placed since August 2013 will be shown. If you have trouble logging in to your account, click the Forgot your pas

Do you provide phone support for your products?

At present, we handle customer support and technical support requests through email or chat only. This allows us to serve a larger number of customers more efficiently and ensures all communication is documented for better accuracy and follow-up. If

Can I change the shipping address for my order?

Yes, you can change the shipping address for your order. If your order is in the "Packaging" status and you need to update the address, please contact us immediately with the new details so we can update the information before the label is printed. I

Why is my order taking longer than expected to ship?

We understand that receiving your order in a timely manner is important, and we apologize for any delays that you might experience. Delays can occur due to a number of factors including backorder issues, high demand, supply chain disruptions, equipme