All articles regarding our policies and procedures, using the website, and other customer service-related topics.
You can check the status of your order 24/7 on our website by logging in to your account: My Account. From there, your orders will show up in the first screen. You can also change your billing or shipping addresses, payment methods, look at product
The best way to contact us is via email using our contact page located on this help desk, or on our main site: https://dodgeoffroad.com/contact-us/. We also have a Live Chat/Self Service widget available on the site that will allow you to quickly me
Our full refund policy can be seen on our Terms and Conditions page: https://dodgeoffroad.com/terms-and-conditions/. The shorter version is shown during checkout, on the order confirmation screen, in the follow-up email, and on the bottom of your i
We don't have a dealer program at this time, and haven't for a few years. We tried it in the past and it didn't work well for us. Everyone with a business license wants a discount, but nobody wants to carry any inventory or promote the products, so
Our full return policy can be seen on our Terms and Conditions page: https://dodgeoffroad.com/terms-and-conditions/. The shorter version is shown during checkout, on the order confirmation screen, in the follow-up email, and on the bottom of your i
SHIPPING & DELIVERY POLICY. This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://dodgeoffroad.com/terms-and-conditions/. Please carefully review our Shipping & De
You will have the option to cancel your order as long as you contact us before the order ships (in stock items only), or before your order goes into production (on items listed as built to order). You can contact our customer service team through the
Once your order has been shipped, you will receive an automated email from us. This email will include a tracking number and a link to our tracking page. Every package we ship has a tracking number, usually from UPS, but occasionally from USPS. Clic
At Dodge Off Road, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team through the contact info on our website, or reply to your shipping
Yes, we offer refunds and exchanges within 30 days of delivery, on items that were listed as "in stock" at the time of purchase. To be eligible for a refund or exchange, items must be returned in their original, unused condition, with all packaging i
All Dodge Off Road hard parts carry a lifetime warranty against defects to the original purchaser, with proof of purchase. This does not cover abuse or misuse, or improper installation procedures including improper torque of fasteners, nor does it co
Because of the nature of our business, some orders do take weeks or months to ship. Most products are built to order and we do not issue refunds or cancellations on products that are built to order. All sales are final on products that are built to
This is a very common question, and the answer varies from product to product, and day to day. If you ordered an item that is listed as "in stock," that will ship within 48 hours of the order being placed, in most cases. Exceptions could be due to
Officially, we are open Monday through Friday, 9 AM to 5 PM CST. However, you may get emails from us around the clock, since we're an online business and we frequently work earlier and later than those hours. Not maintaining a traditional storefron
This list will be updated when possible, but please understand these are general estimates and we're not able to update this list every time something changes. However, these lead times should help you have a rough idea how long it takes certain pro
Yes, you can look up any of your previous orders by logging in to your account and then selecting Order History. Any orders that you've placed since August 2013 will be shown. If you have trouble logging in to your account, click the Forgot your pas
At present, we handle customer support and technical support requests through email or chat only. This allows us to serve a larger number of customers more efficiently and ensures all communication is documented for better accuracy and follow-up. If
Yes, you can change the shipping address for your order. If your order is in the "Packaging" status and you need to update the address, please contact us immediately with the new details so we can update the information before the label is printed. I
We understand that receiving your order in a timely manner is important, and we apologize for any delays that you might experience. Delays can occur due to a number of factors including backorder issues, high demand, supply chain disruptions, equipme
If you need to request a refund for an order you have placed, please reach out to us directly via email. We handle refunds on a case-by-case basis, as products that are in stock at the time they are ordered have different policies than products that
To check the status of your order, you can login to your account and see the latest status on any orders you've placed 24/7. If your order status is listed as 'Awaiting Fulfillment,' this means the order is still in production and will be shipped as
We do not ship printed instructions with orders anymore, all of the instructions are available right here on our website. There is a link at the bottom of every page labeled Install Guides, you can click on that or use our help desk at https://help.
Yes, you can request to change the shipping address of your order before it ships. If there is a noticeable price difference between shipping locations, we'll need to charge the difference. Once your order has shipped, we generally aren't able to ch
We do have a veteran's discount - it's the only discount we offer year-round. The promo code changes so please reach out to our customer service for the latest code.
If a product is listed as built-to-order, you can place your order while we are in the process of building more. Once you place the order, you will get order updates when they are available - you can receive these updates via email, or check your ord
If you find that your order is missing a part, please reach out to our front desk via email with your order number included in the subject line. For a more immediate solution, you can also use our Live Chat widget for instant support.
Our return policy is detailed on our website. For products that are in stock, you have a specified number of days after delivery to initiate a return, provided the item is in new and unused condition. Please note that return shipping costs are your r
Once an order has entered the production stage, cancellations and refunds are not available in most cases. Our products are often made to order, and we ensure that this policy is communicated clearly during the ordering process. Tracking information
If you need a custom steering kit, please provide the details in the order comments. We have experience creating custom steering kits and will be able to accommodate your request.
Our warranty covers defects in the product, but does not cover wear and tear of items, nor does it cover components that are designed to be replaced, such as bushings or heims. Replacement heims are available for purchase on our website or from any o