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Refund Policy InformationUpdated a month ago

Our full refund policy can be seen on our Terms and Conditions page: 

The shorter version is shown during checkout, on the order confirmation screen, in the follow-up email, and on the bottom of your invoice.  This information was provided to you before the order was placed and you clicked to accept the terms during checkout. 

Our refund policy is similar to most other ecommerce companies: 

Any items that are listed in stock at the time of purchase are eligible for a refund within 30 days of you receiving them (must request an RMA first; there is a 25% restocking fee and shipping is non-refundable).  Refunds are issued as store credit by default; sometimes there are circumstances that allow us to refund back to your original payment method, however these decisions are entirely up to us.  There is a cut-off window of 60 days after the transaction date where we cannot issue refunds back to your card - this is the policy of our credit card processor (and most payment processors in general).  The refund button is disabled at that point and we can only issue store credit. 

For items that are built to order, there are no refunds except in rare circumstances at our discretion.  Any refunds issued for items that are built to order will be refunded as store credit.  When your order is placed, we order the materials to build your item(s) and that product has your name on it from that moment forward.  This is why we tell everyone to make sure what you are ordering is what you want, because that is what you're getting.  We'll work with you in any way that we can, but those decisions are handled on a case-by-case basis and are up to us.  Our default stance is that all sales are final on any products built to order. 

If you have questions about these policies, please reach out to us anytime.  We'll be happy to answer your questions and provide clarification as needed.

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