Why is my order taking longer than expected to ship?Updated 9 months ago
We understand that receiving your order in a timely manner is important, and we apologize for any delays that you might experience. Delays can occur due to a number of factors including backorder issues, high demand, supply chain disruptions, equipment maintenance, or internal workflow issues such as staff members being out sick or computer system errors. Rest assured, we always do everything we can to work through any backlogged orders and expedite production. Our goal is to send all orders out as quickly as possible to provide the best customer service and help get your truck fixed up, or get your build finished. Please keep in mind that many of our products are listed as built to order and we have estimated build times posted on our site for most products. We get some customers that overlook this information and expect their order to ship within days or a couple of weeks when the build time posted is much longer than that. We will make sure to send out the order as soon as we can and will keep you informed with tracking information once it is dispatched. Thank you for your continued patience and understanding.
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