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What happens if I file a chargeback?Updated a month ago

Because of the nature of our business, some orders do take weeks or months to ship.  Most products are built to order and we do not issue refunds or cancellations on products that are built to order.  All sales are final on products that are built to order. We try our best to notify you of estimated lead times before ordering when applicable, and we try our best to keep you updated as the build process takes place. Things can and do come up that keep us from shipping your order as quickly as we'd like, and sometimes those things are out of our control.  If you feel like you need to file a chargeback/dispute, please contact us prior to doing so and we'll do our best to work with you to remedy the situation.  It will save both of us a lot of headaches.  Sometimes a chargeback is the only way you can get refunded back to your card, so there are instances where we do recommend contacting your card issuer to file one.  Once a chargeback or dispute is initiated, there are protocols that have to be followed and it will make things much more complicated.  We file rebuttals on all chargebacks that we did not pre-approve, and it will end up delaying your order or refund even longer, as we do not ship products while a chargeback or dispute is ongoing.  If anything has been shipped, we will intercept the package and hold it until everything is cleared up in our favor, and all funds are deposited again.  This can take anywhere from a week, up to several months, or more.   Again, save all of us the headaches and reach out to us first.  In the event that you file a chargeback on an order that has already been delivered, we treat that as fraud and will prosecute to the fullest extent of the law.   If your chargeback violates the terms and conditions of the sale (example: using a chargeback as a way to get a refund on an order that is non-refundable), we will either send you to collections or file a lawsuit against you, at our discretion.  Regardless of chargeback rules with card issuers, we have a binding legal agreement with any customer that purchases from us and we will enforce that agreement.  You will be responsible for all fees associated with the chargeback, shipping, and attorney fees.  You could potentially win a chargeback through your card issuer, but you will pay a lot more in the long run.  Bottom line:  if you file a chargeback and we incur any loss from it, you're going to be responsible for those extra costs.  There are times that we may agree a chargeback is the best way to handle your order, but those instances are at our sole discretion. 

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